Hotel Guest Services Representative

4 days ago


Belfast, United Kingdom Dalata Hotel Group Full time
Join Our Team as a Customer Service Professional
We are looking for a friendly and professional individual to join our team as a Receptionist at Maldron Hotel Belfast City. As a key member of our front office team, you will play a vital role in ensuring that our guests have an exceptional experience from arrival to departure.

About the Job
The Receptionist will be responsible for managing all aspects of guest arrivals, including check-in, key distribution, and luggage storage. You will also be required to handle guest queries, respond to requests, and provide general assistance as needed. A competitive salary of £20,000 - £23,000 per annum is offered for this position.

Key Responsibilities:
  • Manage guest arrivals and departures
  • Handle guest queries and respond to requests
  • Distribute keys and store luggage
  • Provide general assistance as needed

Requirements:
To be successful in this role, you will need excellent customer service skills, the ability to work well under pressure, and a strong attention to detail.

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