Luxury Hotel Guest Services Coordinator

21 hours ago


Belfast, United Kingdom Titanic Hotel Belfast Full time
Job Summary
We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Titanic Hotel Belfast. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, while ensuring that all front desk operations run smoothly and efficiently. Your primary responsibilities will include checking in and out guests, handling room assignments and key distributions, and responding to guest inquiries and requests. You will also be responsible for training and supervising front desk staff, ensuring that they are equipped to provide excellent service to our guests.

Main Responsibilities
- Provide exceptional service to our guests, ensuring their needs are met and exceeded
- Oversee front desk operations, ensuring all procedures are followed and standards are maintained
- Train and supervise front desk staff to ensure they are equipped to provide excellent service to our guests
- Maintain accurate records of guest transactions and incidents
- Collaborate with other departments to ensure seamless operation of front desk services

Requirements
- Minimum of 2 years of experience in a similar position, preferably in a luxury hotel environment
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- High school diploma or equivalent required, degree in hospitality or related field preferred
- Strong understanding of front office operations and proficiency in using hotel software systems

What We Offer
We offer a competitive salary of £40,000 per annum, paid annually. You will also receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. We offer a supportive and dynamic work environment, with opportunities for professional growth and development.

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