Hotel Operations Manager

5 days ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time
About the Role

We are seeking an experienced Front of House Manager to lead our Front of House operations in a new hotel development opening early 2025. As a key member of our management team, you will be responsible for delivering exceptional guest service and operational excellence.

Responsibilities
  1. Lead and manage a team of front-of-house staff to deliver exceptional guest service and operational excellence
  2. Develop and implement strategies to improve customer satisfaction and loyalty
  3. Manage budgets, forecasting, and operational reporting to ensure efficient use of resources
Requirements
  • At least 2 years' experience as a Front of House or Front Office Manager in a luxury or high-volume hotel setting
  • Excellent leadership and communication skills with the ability to motivate and develop a team
  • Strong analytical and problem-solving skills with a focus on delivering results
Benefits
  • Competitive salary based on experience (£45,000 - £60,000 per annum)
  • Annual leave entitlement that increases with service
  • Pension contributions matched by the company
  • Healthcare and wellness benefits for managers after six months


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