Hotel Operations Manager
1 day ago
At Miller Group Global Limited, we are seeking a highly skilled and experienced Hotel Operations Manager to lead our front office team. As a key member of our hotel management team, you will be responsible for overseeing the smooth operation of our front desk and guest services. This is a challenging yet rewarding role that requires strong leadership skills, attention to detail, and excellent communication skills.
Key Responsibilities:
- Supervise and coordinate front office operations, including check-in/check-out procedures;
- Manage and train front desk staff to deliver outstanding guest services;
- Handle guest inquiries, complaints, and requests with professionalism and efficiency;
- Ensure the front office is well-organized and maintained to create a welcoming environment for guests;
Requirements:
- Previous experience in hotel management or guest services;
- Strong knowledge of hospitality industry standards and practices;
- Excellent phone etiquette and communication skills;
- Ability to work under pressure while maintaining a positive attitude;
- Strong organizational skills with attention to detail;
Salary: £32,000 - £36,000 per year
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