Hotel Operations Manager

11 hours ago


Belfast, United Kingdom Kennedy Business Services Ltd Full time
Job Summary:
A Night Manager is required to oversee overnight operations, ensuring smooth hotel functions, guest satisfaction, and property security. This role is an excellent opportunity to contribute to a high-quality hospitality experience.

Key Responsibilities:
• Ensure end-of-day procedures are completed accurately and efficiently.
• Oversee overnight service and security, maintaining high standards of hospitality and safety.
• Manage Reception and In-Room Dining services for seamless guest experiences.
• Monitor cleanliness and orderliness of Front Office areas throughout the night.
• Address guest concerns and complaints promptly to ensure satisfaction.

Requirements:
• Proven experience in a supervisory or managerial role within hotel Night Operations or Front Office.
• Strong leadership and interpersonal skills, with the ability to motivate and guide a diverse team.
• Excellent problem-solving and conflict resolution abilities, with a guest-first approach.
• Proficiency in night audit processes, financial reconciliation, and report preparation.
• Familiarity with hospitality systems and software for reservations, reporting, and incident tracking.

What We Offer:
A competitive salary based on experience (£35,000 - £45,000 per annum) and benefits including annual leave entitlement, pension contributions, and healthcare and wellness benefits.

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