Service Coordinator

2 weeks ago

Ilkeston, Derbyshire, United Kingdom Stericycle Full time

Job Title: Service Coordinator

Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.

The Service Coordinator will be responsible for the safe dispatch of all vehicles on a daily basis to meet or exceed customer service expectations.

This role will involve the effective use of resources and manpower available to ensure the continued delivery of a timely and accurate service to all customers.

Key Responsibilities:

  • Manage drivers on a daily basis and resolve any issues they may have.
  • Work with customer service to handle salesforce enquiries.
  • Plan driver schedules and generate paperwork for drivers.
  • Control drivers' holidays and arrange route cover.
  • Manage stock levels on site and order replacement stock using Proactis.
  • Unloading of stock deliveries and organise vehicle servicing and maintenance.
  • Monitor vehicle damage and cover Service Administrators.
  • Arrange permit to works for onsite contractors and monitor and control absence.
  • Complete accident and incident forms and submit within set time limits.
  • Ensure regular driver assessments and work observations are completed.

Requirements:

  • Good organisation skills and attention to detail.
  • Good communicator both written and verbal.
  • Ability to work without supervision.
  • Ability to manage time and complete multiple tasks in line with timescales.
  • Reasonable knowledge of information technology especially Microsoft Excel and e-mail.
  • Self-motivated, reliable and enthusiastic.
  • A team player and motivator, able to work effectively under pressure and who is looking for a challenge.

Benefits:

  • Contributory Pension Scheme
  • Life Insurance
  • Cycle to Work Scheme
  • Access to SteriCares, our employee support fund
  • Stericycle University – Our online library of self-development & learning
  • Annual performance related pay review.
  • Referral Scheme (Earn by introducing people in your network to the Stericycle family)
  • Flu voucher
  • Eye Test voucher
  • And more...

This role is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws.

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