Maintenance Operations Coordinator
3 weeks ago
About the Role
We are seeking a skilled Maintenance Operations Coordinator to join our Fleet Management Team at Close Brothers Group. As a key member of the team, you will be responsible for providing support to our customers and ensuring our fleet of HGVs and LCVs are on the road as much as possible.
Key Responsibilities
- Answer incoming calls relating to breakdown, repair & maintenance issues across the HGV & LCV fleet
- Book repairs with suitable suppliers and workshops, working to get the vehicles back on the road as quickly as possible
- Effectively plan and organise time to maximise productivity and efficiency for yourself, the workshops and the customers
- Ensure that all CBVH systems are fully updated with accurate and clear information so that our customer portal remains up to date
- Escalate issues that could impact the customer or business negatively to the Fleet Support Manager
- Ensure that any rechargeable work is communicated to the customers following the company procedures and time guidelines
Requirements
- Experience of managing maintenance and breakdowns with suppliers and onsite technicians
- Strong technical understanding of both heavily, and light commercial vehicles
- Excellent interpersonal and communication skills
- Proven problem solving skills
- Able to work independently as well as part of a fast-paced team
- Able to effectively manage your own workload, including prioritising tasks
About Us
Close Brothers Group is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
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