Care Service Manager

4 weeks ago


Ilkeston, Derbyshire, United Kingdom Home Instead Full time

Job Overview

We are seeking a highly skilled and experienced Care Service Manager to join our team at Home Instead. As a key member of our management team, you will be responsible for coordinating the development of a high-quality private domiciliary care service for people in the local area.

Key Responsibilities

  • Work closely with management to develop and implement a comprehensive care plan that meets the needs of our clients.
  • Manage the regulated activity for the office, ensuring compliance with regulators, legislation, and Home Instead's Franchise Standards.
  • Oversee the delivery of high-quality care services, promoting person-centered care and excellent customer service.
  • Manage the process of client acquisition, from initial contact to conversion, adhering to company policy.
  • Conduct care assessments and care planning, ensuring compliance with relevant legal and regulatory requirements.
  • Ensure the successful operation of quality control systems and perform quality assurance visits for clients.
  • Continuously review and improve processes to ensure the most effective and efficient service is delivered.
  • Effectively manage complaints and incidents, conducting investigations and using findings to initiate improvements.
  • Ensure relevant reports are forwarded to relevant bodies.
  • Promote a positive culture in line with the Home Instead ethos and values.
  • Network in the local community and via digital media to raise awareness of the service.
  • Provide inspired leadership to the team, ensuring exceptional service is delivered to clients and workloads are managed accordingly.
  • Support the recruitment and training of Care Professionals and the office team.
  • Take part in disciplinary investigations, interviews, and meetings, following company policy and HR advice.
  • Ensure policies and procedures are adhered to by all employees.
  • Support with the management of payroll and budgets.
  • Maintain the accuracy and integrity of data across all relevant platforms.
  • Keep up to date with changes in legislation and regulations.
  • Proactively identify own development areas, taking action within a reasonable timeframe.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy.

Requirements

  • Extensive care experience with a proven track record in providing excellent customer service.
  • Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
  • Have or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
  • Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
  • Strong skills in conducting care assessments and care planning.
  • Good understanding of systems and processes.
  • Excellent interpersonal and communication skills.
  • Ability to inspire others and build fantastic working relationships.
  • Strong organization and planning skills.
  • Drive and motivation to take on a broad role and develop care services.
  • Passionate about providing the highest quality of care.
  • Commercially aware and have strong influencing and negotiating skills.

Additional Information

Must have a full UK driving license and means of transport if required within the territory to visit clients.

Salary TBC.



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