Senior Care Services Manager

3 weeks ago

Ilkeston, Derbyshire, United Kingdom Home Instead Full time

Job Title: Senior Care Services Manager

Job Summary:

We are seeking a highly experienced and skilled Senior Care Services Manager to join our team at Home Instead. As a Senior Care Services Manager, you will be responsible for overseeing the development and delivery of high-quality private domiciliary care services to individuals in our local community.

Key Responsibilities:

  • Work closely with management to coordinate the development of a high-quality private domiciliary care service.
  • Act as the Registered Manager, managing the regulated activity for the office.
  • Oversee compliance with regulators, legislation, and Home Instead's Franchise Standards.
  • Promote the highest standards of care and service with a focus on person-centered care.
  • Manage the process of client acquisition from initial contact to conversion, adhering to company policy.
  • Carry out care planning and conduct risk assessments, ensuring compliance with relevant legal and regulatory requirements.
  • Ensure successful operation of quality control systems and perform quality assurance visits for clients.
  • Continually review and improve processes to ensure the most effective and efficient service is delivered.
  • Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
  • Ensure relevant reports are forwarded to relevant bodies.
  • Promote a positive culture in line with the Home Instead ethos and values.
  • Where required, network in the local community and via digital media to raise awareness of the service.
  • Provide inspired leadership to the team, ensuring exceptional service is delivered to clients and workloads are managed accordingly, ensuring safe staffing levels.
  • Where required, support the recruitment and training of Care Professionals and the office team.
  • Take part in disciplinary investigations, interviews, and meetings, following company policy and in conjunction with advice from the HR Provider.
  • Ensure that policies and procedures are adhered to by all employees.
  • Where required, support with the management of payroll and budgets.
  • Maintain the accuracy and integrity of data across all relevant platforms.
  • Keep up to date with changes in legislation and regulations.
  • Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.
  • Carry out any other duties deemed necessary for the successful operation of the business.

Requirements:

  • Extensive care experience with a proven track record in providing consistent excellent customer service.
  • Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
  • Have or be willing to work towards a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
  • Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
  • Strong skills in conducting care assessments and care planning.
  • Good understanding of systems and processes.
  • Excellent interpersonal and communication skills.
  • Ability to inspire others and build fantastic working relationships.
  • Strong organization and planning skills.
  • Drive and motivation to take on a broad role and develop care services.
  • Passionate about providing the highest quality of care.
  • Commercially aware and have strong influencing and negotiating skills.

Additional Requirements:

  • Must have a full UK driving license and means of transport if required within the territory to visit clients.

  • Senior Care Services Manager

    3 weeks ago

    Ilkeston, Derbyshire, United Kingdom Home Instead Full time

    Job OverviewAs a Senior Care Services Manager at Home Instead, you will play a pivotal role in coordinating the development of high-quality private domiciliary care services for individuals in the local area. Your expertise will be instrumental in ensuring compliance with regulators, legislation, and Home Instead's Franchise Standards.Key...

  • Senior Care Services Manager

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom Home Instead Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Care Services Manager to join our team at Home Instead. As a key member of our management team, you will be responsible for coordinating the development of a high-quality private domiciliary care service for people in the local area.Key ResponsibilitiesWork closely with management to develop...

  • Care Service Manager

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom Home Instead Full time

    Job OverviewWe are seeking a highly skilled and experienced Care Service Manager to join our team at Home Instead. As a key member of our management team, you will be responsible for coordinating the development of a high-quality private domiciliary care service for people in the local area.Key ResponsibilitiesWork closely with management to develop and...

  • Senior Children's Home Manager

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom Affinity Care Recruitment Full time

    Job Title: Senior Children\u2019s Home ManagerJob Summary:Affinity Care Recruitment is seeking a highly motivated and experienced Senior Children\u2019s Home Manager to lead a Children\u2019s Home in the UK. As the Senior Children\u2019s Home Manager, you will be responsible for ensuring the highest quality of care is provided to the children in our home,...

  • Senior Home Manager

    3 weeks ago

    Ilkeston, Derbyshire, United Kingdom Affinity Care Recruitment Full time

    About the Role:Affinity Care Recruitment is seeking a dedicated and experienced Registered Manager to lead a Children's Home in the UK. As the Registered Manager, you will be responsible for ensuring the highest quality of care is provided to the children in our home, while also managing the day-to-day operations and staff.Main Responsibilities:Oversee...

  • Children's Home Manager

    3 weeks ago

    Ilkeston, Derbyshire, United Kingdom Affinity Care Recruitment Full time

    Job Title: Children's Home ManagerJob Summary:Affinity Care Recruitment is seeking a highly motivated and experienced Children's Home Manager to lead a team of care staff and ensure the highest quality of care is provided to the children in our home.Key Responsibilities:Oversee the day-to-day operations of the Children's Home, including managing staff,...

  • Children's Home Manager

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom Affinity Care Recruitment Full time

    Job Title: Registered Manager Childrens HomeAbout the Role:Affinity Care Recruitment is seeking a highly motivated and experienced Registered Manager to lead a Children's Home in the UK. As the Registered Manager, you will be responsible for ensuring the highest quality of care is provided to the children in our home, while also managing the day-to-day...

  • Senior Service Operations Manager

    17 hours ago

    Ilkeston, Derbyshire, United Kingdom ATA Recruitment Full time

    About the RoleWe are seeking an experienced Senior Service Operations Manager to lead our aftermarket site service team in Eastwood, Nottingham. As a key member of our team, you will be responsible for strategically planning and executing all activities to exceed customer expectations.Key Responsibilities:Manage and lead the site service team, promoting...

  • Care Home Deputy Manager

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom NHS Full time

    About the RoleWe are seeking a highly skilled and experienced Deputy Home Manager to join our team at HC-One. As a Deputy Home Manager, you will play a vital role in ensuring the highest standards of clinical care are delivered to our residents.Key ResponsibilitiesProvide specialist nursing support and advice to residents and colleaguesTake responsibility...

  • Nurse Care Manager

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom Jupiter Recruitment Full time

    Job DescriptionA fantastic new job opportunity has arisen for a committed Registered Nurse to work in an exceptional care home based in the UK. You will be working for one of the UK's leading healthcare providers.The long-serving team of specialists at the care home offer 24-hour nursing dementia care provided by specialist teams trained in the complexities...

  • Care Home Deputy Manager

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom HC-One Full time

    About the RoleWe are seeking a highly skilled and compassionate Deputy Home Manager to join our team at HC-One. As a Deputy Home Manager, you will play a vital role in ensuring the highest standards of care and support for our residents.Key Responsibilities:Provide specialist nursing support and advice to residents and colleaguesTake responsibility for...

  • Care Home Deputy Manager

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom HC One Full time

    About the RoleWe are seeking a highly skilled and compassionate Deputy Home Manager to join our team at HC-One. As a Deputy Home Manager, you will be responsible for ensuring the highest standards of clinical care are maintained in our care homes. This will involve providing specialist nursing support and advice, taking charge of resident care in the absence...

  • Senior Sales Team Leader

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom Burchell Edwards Full time

    Senior Sales Team LeaderAbout the Role:We are seeking a highly motivated and experienced Senior Sales Team Leader to join our team at Burchell Edwards. As a Senior Sales Team Leader, you will be responsible for leading and motivating a team of sales agents, setting and achieving sales targets, and fostering a culture of excellence in customer service.Key...

  • Care and Support Assistant

    2 weeks ago

    Ilkeston, Derbyshire, United Kingdom Achieve together Full time

    About Achieve TogetherWe are a dynamic and supportive organisation dedicated to making a positive impact in the lives of our service users. Our team of experienced professionals is committed to delivering high-quality care and support services that empower individuals to achieve their full potential.Job SummaryWe are currently seeking a motivated and...

  • Residential Home Deputy Manager

    2 weeks ago

    Ilkeston, Derbyshire, United Kingdom NHS Full time

    Main ResponsibilitiesThe Deputy Home Manager will play a crucial role in ensuring the highest level of clinical care is provided to residents. This includes providing specialist nursing support and advice, taking responsibility for resident care in the Home Manager's absence, and supervising/coaching colleagues to deliver exceptional care.About the RoleWe...

  • Senior Sales Manager

    3 weeks ago

    Ilkeston, Derbyshire, United Kingdom Burchell Edwards Full time

    Branch ManagerKey Responsibilities:As a Branch Manager at Burchell Edwards, you will be responsible for leading and motivating a team of sales agents, setting and achieving sales targets, and fostering a culture of excellence in customer service.Requirements:Proven experience in a managerial role within the real estate industryStrong leadership and people...

  • Senior Project Manager

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom https:www.energyjobline.comsitemap Full time

    Core Controls is a pioneer in the integration, control, and automation of complex infrastructure. We supply mission-critical control and communication systems to multiple industries, including the sustainable energy market. Our benefits are designed to ensure that you can excel in your role while enjoying a balanced, healthy, and joyful life beyond the...

  • Mental Health Support Worker

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom Quality Service Recruitment Full time

    About the Role:We are seeking an experienced Support Worker to join our team at a beautifully appointed and spacious supported-living service in Ilkeston. The successful candidate will have a history of supporting residents living with a variety of mental health conditions, including Schizophrenia, History of Abuse, and Addiction.The ideal candidate will be...

  • Night Care Assistant

    3 weeks ago

    Ilkeston, Derbyshire, United Kingdom Derbyshire County Council Full time

    The Getaway is a purpose-built home providing short breaks or shared care to disabled children and young people aged 9-17 years old. We are seeking a Night Care Assistant to join our team and make a difference in the lives of young people with severe learning difficulties, autism, challenging behaviour, and profound physical disabilities.As a Night Care...

  • Care and Support Professional

    4 weeks ago

    Ilkeston, Derbyshire, United Kingdom Achieve together Full time

    About Achieve TogetherWe are a dynamic organization dedicated to providing exceptional care and support services to individuals in their homes and communities.As a Care and Support Professional, you will play a vital role in delivering our mission by supporting people with their daily needs and promoting their independence.Key Responsibilities:Support...