Hotel Reception Supervisor

7 days ago

Exeter, Devon, United Kingdom Park Hotel Full time
{"title": "Reception Supervisor", "description": "Job Summary

We are seeking a highly organized and customer-focused Reception Supervisor to join our team at The Devon Hotel. As a key member of our front desk team, you will be responsible for ensuring exceptional customer service, managing hotel bookings, and maintaining a high level of professionalism in all interactions.

Key Responsibilities
  • Record and control hotel bookings with accuracy and effectiveness.
  • Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails.
  • Complete day-to-day office administrative tasks including hotel banking.
  • Provide friendly and professional customer service.
  • Ensure workstation and office is tidy and equipment is in working order.
  • Understand and comply with company policy on HASAWA, fire precautions, and legal requirements.
  • Assist other departments wherever necessary and maintain good working relationships.
Requirements
  • Positive attitude and willingness to learn.
  • Commitment to delivering high levels of customer service.
  • A neat and tidy appearance and adherence to uniform requirements.
  • Flexibility to respond to a range of different work situations.
  • Ability to work on your own or in a team.
What We Offer

We offer a competitive rate of pay, paid holidays, and a share of staff tips. You'll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection is proud of its wonderful staff and does all it can to develop them, offering support and training throughout their career as well as genuine opportunities for career progression within a successful local company.

", "lang_code": "en"}

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