Reception Supervisor

3 days ago


Exeter, Devon, United Kingdom Klarent Hospitality Limited Full time
Job Description

Job Title: Reception Supervisor

Company: Klarent Hospitality Limited

Job Type: Full-time

Location: Various locations across the UK and Ireland

About Us: Klarent Hospitality Limited is a leading hospitality group operating branded hotels in key locations across the UK and Ireland. We are committed to delivering exceptional guest experiences and providing opportunities for our employees to grow and develop within the company.

Job Summary

We are seeking a highly motivated and experienced Reception Supervisor to join our team. As a Reception Supervisor, you will be responsible for overseeing the reception activities between guests, the hotel, and various hotel departments. You will supervise the activities that create the first impressions of our guests and ensure that the reception operations are maintained to a consistently high standard.

Key Responsibilities:
  • Supervise the reception team to ensure that they have a current knowledge of hotel products, services, pricing, and special promotional offers.
  • Advise the team of any special events or VIP guests in the hotel that day.
  • Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork.
  • Maximize sales revenues through up-selling and the brand loyalty program.
  • Manage guest requests, enquiries, and complaints promptly while exceeding guest expectations.
  • Maintain the professional appearance of the reception with a focus on hospitality and guest service.
Requirements:
  • Strong commercial/business awareness and demonstration of sales capabilities.
  • Good organizational/time management skills.
  • Ability to work morning, afternoon/evening, and weekends.
  • Previous experience in a similar role or in a customer-facing environment.
What We Offer:
  • Excellent opportunities for career growth and development within the company.
  • A competitive salary and benefits package.
  • A fun and dynamic work environment.
  • Opportunities for professional development and training.


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