Reception Supervisor

3 days ago


Exeter, Devon, United Kingdom Klarent Hospitality Full time
Reception Supervisor Opportunity

We are seeking a skilled and experienced Reception Supervisor to join our team at the 4-star Mercure Exeter Southgate Hotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest standards of hotel appearance and performance.

Key Responsibilities:
  • Supervise and coordinate the activities of the front desk team to ensure efficient and effective service delivery.
  • Manage guest requests, complaints, and feedback in a professional and courteous manner.
  • Monitor and maintain the appearance and standards of the reception area, including the lobby, front desk, and surrounding areas.
  • Ensure that all team members have a current knowledge of hotel products, services, pricing, and special promotional offers.
  • Maximize sales revenues through up-selling and the brand loyalty program.
Requirements:
  • Previous experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work morning, afternoon, and evening shifts, including weekends and bank holidays.
About Us:

Klarent Hospitality is a leading hotel group with a portfolio of branded hotels across the UK and Ireland. We are committed to providing exceptional guest experiences and opportunities for our employees to grow and develop their careers.



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