Customer Success Account Manager

4 days ago

Coleshill, Warwickshire, United Kingdom Trakm8 Full time
About the Role

We are seeking an experienced Account Manager to join our Established Customer Success team at Trakm8, a leading technology company in fleet management, insurance telematics, connected car, and optimization.

The customer success team is responsible for onboarding new business, supporting customer trials, and managing renewals and upgrades for Trakm8's existing customer base.

Main Responsibilities
  • Manage and grow Trakm8 accounts, maintain relationships with clients, and grow recurring revenue streams.
  • Achieve KPIs; delivering revenue target, self-prospecting, and follow-up of inbound enquiries.
  • Maintain a high level of customer service in areas such as order fulfillment, etc.
  • Proactive management of assigned accounts and commercial opportunities - Regular meetings - MI Packs - Quarterly reviews.
  • Effectively communicate client requirements to Trakm8 development and operation teams.
  • Development of an extensive pipeline of opportunities within existing accounts.
  • Develop new opportunities in the SME market.
  • Develop an extensive knowledge of the Telematics market, emerging technologies, and communicate the findings to senior management and relevant departments.
  • Assist in tenders and their subsequent completion.
  • Accurate and timely forecasting, reporting, completion of visit reports, and completion of customer development plans.
Requirements
  • Sales experience in a sales environment (internal sales).
  • Account management experience.
  • Technical Sales background - preferable.
  • Experience selling to senior management and SME business owners.
  • Excellent presentation and questioning/listening skills.
  • Documented ability to exceed sales targets consistently.
  • Class-leading account management.
  • Strong understanding of project management.
  • Ability to sell complex solutions.
  • Customer-focused.
About Trakm8

Trakm8 is a UK-based technology leader in fleet management, insurance telematics, connected car, and optimization. Through IP-owned technology, the Group uses AI data analytics collected from its installed base of telematics units to fine-tune the algorithms that are used to produce its solutions; these monitor driver behavior, identify crash events, and monitor vehicle health to provide actionable insights to continuously improve the security and operational efficiency of both company fleets and private drivers.

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