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Account Manager

2 months ago

Coleshill, Warwickshire, United Kingdom Trakm8 Full time

Job Role:


Customer Success Account Manager Location:

Benefits:

  • 25 days holiday
  • Pension
  • Life Assurance

Employee Assistance Programme (EAP):

This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family.

This service includes:

  • Mental health assessments and physiotherapy
  • Bereavement counselling and support
  • Cancer support team access

About Trakm8:

Trakm8 is a UK based technology leader in fleet management, insurance telematics, connected car, and optimisation.

Through IP owned technology, the Group uses AI data analytics collected from its installed base of telematics units to fine tune the algorithms that are used to produce its' solutions; these monitor driver behaviour, identify crash events, and monitor vehicle health to provide actionable insights to continuously improve the security and operational efficiency of both company fleets and private drivers.

Job Summary:

We are seeking an experienced Account Manager to join our Established Customer Success team here at our Head office.

The customer success team is a commercial team responsible for on-boarding new business, supporting customer trials and managing renewals and upgrades for Trakm8's existing customer base.

The objective for the Customer Success Team's account manager is to reduce customer attrition and secure contract renewals and upgrades by promoting our latest product offerings.

The Customer Success Team has a dedicated technical resource who are on hand to support opportunities for existing accounts and their technical requirements.

Key Responsibilities:

  • Manage and grow Trakm8 accounts, maintain relationships with clients and grow recurring revenue streams
  • Maintain a high level of customer service in areas such as order fulfilment etc.
  • Proactive management of assigned accounts and commercial opportunities - Regular meetings - MI Packs - Quarterly reviews
  • Development of an extensive pipeline of opportunities within existing accounts
  • Develop an extensive knowledge of the Telematics market, emerging technologies, and communicate the findings to senior management and relevant departments
  • Promote Trakm8 products and Services for our client's own use
  • Sales experience in a sales environment (internal sales)
  • Account management experience
  • Technical Sales background – preferable
  • Experience selling to senior management and SME business owners
  • Documented ability to exceed sales targets consistently
  • Class leading account management
  • Strong understanding of project management