Key Account Manager

1 month ago


Coleshill, Warwickshire, United Kingdom Gleeson Recruitment Group Full time
Job Title: Key Account Manager

Gleeson Recruitment Group is seeking a skilled Key Account Manager to join our team. As a Key Account Manager, you will be responsible for managing commercial aspects, relationships, and client ownership, including P&L oversight.

The Role:
  • Manage commercial aspects, relationships, and client ownership, including P&L oversight.
  • Supervise Service Delivery and Operations, ensuring adherence to SLAs, addressing KPI variances, and conducting Satisfaction Surveys.
  • Prepare and lead monthly and quarterly business reviews and routine client meetings for account evaluation.
  • Support Project Managers in leading new business initiatives or client projects for your accounts.
  • Collaborate with clients and internal stakeholders on account development and growth.
  • Identify opportunities to enhance client solutions, improve customer experience, and/or reduce costs.
  • Conduct risk and issue analysis, share mitigation plans, and update contingencies as necessary.
  • Handle account escalations promptly to ensure resolution.
  • Manage and develop the team.
Your Profile:
  • Proven track record in Account Management and developing high-performing teams.
  • Tech vertical experience/understanding.
  • Stakeholder management.
  • Customer-centric with the ability to build and sustain relationships.
  • Excellent verbal and written communication skills.

Gleeson Recruitment Group is an inclusive employer and welcomes applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.


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