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Customer Success Account Manager

2 months ago

Coleshill, Warwickshire, United Kingdom Trakm8 Full time
About the Role

We are seeking an experienced Account Manager to join our Established Customer Success team at Trakm8, a leading technology company in fleet management, insurance telematics, connected car, and optimization.

The customer success team is a commercial team responsible for onboarding new business, supporting customer trials, and managing renewals and upgrades for Trakm8's existing customer base.

Main Responsibilities
  • Manage and grow Trakm8 accounts, maintain relationships with clients, and grow recurring revenue streams.
  • Achieve KPIs; delivering revenue target, self-prospecting, and follow-up of inbound enquiries.
  • Maintain a high level of customer service in areas such as order fulfillment, etc.
  • Proactive management of assigned accounts and commercial opportunities - Regular meetings - MI Packs - Quarterly reviews.
  • Effectively communicate client requirements to Trakm8 development and operation teams.
  • Development of an extensive pipeline of opportunities within existing accounts.
  • Develop new opportunities in the SME market.
  • Develop an extensive knowledge of the Telematics market, emerging technologies, and communicate the findings to senior management and relevant departments.
  • Assist in tenders and their subsequent completion.
  • Accurate and timely forecasting, reporting, completion of visit reports, and completion of customer development plans.
Requirements
  • Sales experience in a sales environment (internal sales).
  • Account management experience.
  • Technical Sales background - preferable.
  • Experience selling to senior management and SME business owners.
  • Excellent presentation and questioning/listening skills.
  • Documented ability to exceed sales targets consistently.
  • Class-leading account management.
  • Strong understanding of project management.
  • Ability to sell complex solutions.
  • Customer-focused.
What We Offer

As a valued member of our team, you will have the opportunity to work with a leading technology company, develop your skills and expertise, and contribute to the growth and success of our business.