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Customer Success Professional
2 months ago
Job Role:
Customer Success Account Manager Location:
Benefits: 25 days holiday, Pension, Life Assurance
As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP).
This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family.
In addition to the EAP the service includes:
~ Mental health assessments and physiotherapy
~ Bereavement counselling and support
~ Cancer support team access
Trakm8 is a UK based technology leader in fleet management, insurance telematics, connected car, and optimisation.
Through IP owned technology, the Group uses AI data analytics collected from its installed base of telematics units to fine tune the algorithms that are used to produce its' solutions; these monitor driver behaviour, identify crash events, and monitor vehicle health to provide actionable insights to continuously improve the security and operational efficiency of both company fleets and private drivers.
We now have an exciting opportunity for an experienced Account Manager to join our Established Customer Success team here at our Head office.
The customer success team is a commercial team responsible for on-boarding new business, supporting customer trials and managing renewals and upgrades for Trakm8's existing customer base.
It is the objective for the Customer Success Team's account manager to reduce customer attrition and secure contract renewals and upgrades by promoting our latest product offerings.
The Customer Success Team has a dedicated technical resource who are on hand to support opportunities for existing accounts and their technical requirements.
Manage and grow Trakm8 accounts, maintain relationships with clients and grow recurring revenue streams
Maintain a high level of customer service in areas such as order fulfilment etc.
Proactive management of assigned accounts and commercial opportunities - Regular meetings - MI Packs - Quarterly reviews
Development of an extensive pipeline of opportunities within existing accounts
Develop an extensive knowledge of the Telematics market, emerging technologies, and communicate the findings to senior management and relevant departments
Promote Trakm8 products and Services for our client's own use
Sales experience in a sales environment (internal sales)
Account management experience
Technical Sales background – preferable
Experience selling to senior management and SME business owners
Documented ability to exceed sales targets consistently
Class leading account management
Strong understanding of project management
