Customer Success Account Manager

1 day ago

Coleshill, Warwickshire, United Kingdom Trakm8 Ltd Full time
About the Role

We are seeking an experienced Account Manager to join our Established Customer Success team at Trakm8 Ltd. The successful candidate will be responsible for managing and growing Trakm8 accounts, maintaining relationships with clients, and growing recurring revenue streams.

Main Responsibilities
  • Manage and grow Trakm8 accounts, maintain relationships with clients and grow recurring revenue streams
  • Achieve KPIs; delivering revenue target, self-prospecting and follow up of inbound enquiries.
  • Maintain a high level of customer service in areas such as order fulfilment etc.
  • Proactive management of assigned accounts and commercial opportunities - Regular meetings - MI Packs - Quarterly reviews
  • Effectively communicate our Client requirements to Trakm8 development and operation Teams
  • Development of an extensive pipeline of opportunities within existing accounts
  • Develop new opportunities in the SME market
  • Develop an extensive knowledge of the Telematics market, emerging technologies, and communicate the findings to senior management and relevant departments
  • Assist in tenders and their subsequent completion
  • Accurate and timely forecasting, reporting, completion of visit reports, and completion customer development plans
  • Promote Trakm8 products and Services for our clients own use
  • Promote Trakm8 through attendance to conferences
  • Develop strong interdepartmental relationships
Requirements
  • Sales experience in a sales environment (internal sales)
  • Account management experience
  • Technical Sales background
  • Experience selling to senior management and SME business owners
  • Excellent presentation & questioning / listening skill
  • Documented ability to exceed sales targets consistently
  • Class leading account management
  • Strong understanding of project management
  • Ability to sell complex solution
  • Customer Focused

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