Customer Experience Supervisor

21 hours ago


Brighton, Brighton and Hove, United Kingdom Cineworld Cinemas Ltd Full time

Duty Manager (Hospitality)

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We are seeking a highly skilled Duty Manager to join our team at Cineworld Cinemas Ltd. As a Duty Manager, you will be responsible for leading our hospitality operations, managing staff, and ensuring that every customer interaction is positive and memorable.

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Key Responsibilities

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  • Lead by Example: Demonstrate excellent leadership skills and set high standards for yourself and your team.">
  • Customer Focus: Ensure that every customer interaction is positive and memorable.">
  • Operational Excellence: Maintain the highest standards of cinema operations, including on-screen presentation, scheduling, and housekeeping.">
  • Team Management: Supervise and develop a team of Customer Service Assistants and Supervisors.">
  • Financial Management: Manage cash handling, petty cash expenditure, and payroll costs to ensure budgetary targets are met.">
  • Risk Management: Minimise fraud, cash loss, and stock loss within the business.">
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About You

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We are looking for an experienced and motivated individual with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.

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Salary and Benefits

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A competitive salary of £38,000 - £45,000 per annum, depending on experience, plus benefits including a generous holiday allowance and opportunities for career development.



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