Customer Experience Advocate

6 hours ago


Brighton, Brighton and Hove, United Kingdom The GelBottle Inc. Full time
About the Role

We are seeking a highly skilled and motivated Customer Experience Advocate to join our team at The GelBottle Inc. in Brighton. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner via phone, email, and live chat.
  • Conduct outbound sales calls to prospective and existing customers to promote products and services.
  • Provide accurate information about products, services, and policies to customers.
  • Resolve customer issues and complaints efficiently, ensuring customer satisfaction and providing troubleshooting guidance and solutions.

Requirements:

  • Bachelor's degree in Marketing, Communications, or a related field.
  • Minimum 2 years of experience in customer-facing roles, preferably in the beauty industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer:

  • An estimated salary of $45,000 - $60,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic and growing company in the nail beauty industry.


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