Customer Experience Ambassador

2 days ago


Brighton, Brighton and Hove, United Kingdom Octopus Energy Full time

Solar Panel and Air Source Heat Pump Installation Expert

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We're seeking an experienced professional to join our customer support team, focusing on delivering exceptional service to our customers. As a key member of our team, you'll be responsible for supporting customers post-sale, generating handover documents, booking installations, and more.

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About the Role

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  • You'll collaborate with survey and installation teams, as well as third-party suppliers, to deliver seamless Solar and Air Source Heat Pump experiences.">
  • Become an expert in our technology, taking ownership of the installation journey and providing top-notch customer service.">
  • You'll thrive in a dynamic office environment, adapting quickly to change and embracing our fast-paced business culture.">
  • Exceptional communication skills are essential, ensuring customers feel valued and excited about their installation experience.">
  • Show empathy and understanding when making decisions that impact customer satisfaction.">
  • The salary for this role is estimated to be around £28,000 - £35,000 per annum, depending on location and experience.">

About Octopus Energy

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We're passionate about creating a better world through renewable energy, and our unique skills and perspectives are driving our success. Our people are at the heart of everything we do, and we're committed to fostering a diverse and inclusive work environment.

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What's Next?

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Our recruitment process involves multiple-choice questions and three short video interview questions. If you stand out to us, we'll invite you to an online recruitment event where you can showcase your skills and personality.

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Accommodations

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If you require specific accommodations or have a unique preference, please let us know, and we'll do our best to customize your interview process for comfort and maximum magic.



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