Customer Experience Ambassador
2 days ago
Solar Panel and Air Source Heat Pump Installation Expert
">We're seeking an experienced professional to join our customer support team, focusing on delivering exceptional service to our customers. As a key member of our team, you'll be responsible for supporting customers post-sale, generating handover documents, booking installations, and more.
">About the Role
">- ">
- You'll collaborate with survey and installation teams, as well as third-party suppliers, to deliver seamless Solar and Air Source Heat Pump experiences.">
- Become an expert in our technology, taking ownership of the installation journey and providing top-notch customer service.">
- You'll thrive in a dynamic office environment, adapting quickly to change and embracing our fast-paced business culture.">
- Exceptional communication skills are essential, ensuring customers feel valued and excited about their installation experience.">
- Show empathy and understanding when making decisions that impact customer satisfaction.">
- The salary for this role is estimated to be around £28,000 - £35,000 per annum, depending on location and experience.">
About Octopus Energy
">We're passionate about creating a better world through renewable energy, and our unique skills and perspectives are driving our success. Our people are at the heart of everything we do, and we're committed to fostering a diverse and inclusive work environment.
">What's Next?
">Our recruitment process involves multiple-choice questions and three short video interview questions. If you stand out to us, we'll invite you to an online recruitment event where you can showcase your skills and personality.
">Accommodations
">If you require specific accommodations or have a unique preference, please let us know, and we'll do our best to customize your interview process for comfort and maximum magic.
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