Customer Experience Strategist

18 hours ago


Brighton, Brighton and Hove, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

About the Role

We are seeking a skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. The ideal candidate will have previous experience in a customer success role within the SaaS space and a well-versed approach to high touch, customer management.

Key Responsibilities

  • Manage a book of c.15 accounts worth £700k - £900k ARR
  • Work closely with the senior team and/or sales function on heavier commercial conversations
  • Focus on platform usage, performance, and storytelling, turning data into insight

Requirements

  • Previous experience in a customer success role within the SaaS space
  • Experience of working within a fast-paced, scaling SaaS business
  • Data savvy and able to tell a story to create value

What We Offer

  • A base salary up to £50k plus 20% bonus
  • Hybrid working, 1 or 2 days a week in Brighton
  • Healthcare and Dental care
  • 28 Days annual leave (plus BH)


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