Customer Experience Strategist
18 hours ago
About the Role
We are seeking a skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. The ideal candidate will have previous experience in a customer success role within the SaaS space and a well-versed approach to high touch, customer management.
Key Responsibilities
- Manage a book of c.15 accounts worth £700k - £900k ARR
- Work closely with the senior team and/or sales function on heavier commercial conversations
- Focus on platform usage, performance, and storytelling, turning data into insight
Requirements
- Previous experience in a customer success role within the SaaS space
- Experience of working within a fast-paced, scaling SaaS business
- Data savvy and able to tell a story to create value
What We Offer
- A base salary up to £50k plus 20% bonus
- Hybrid working, 1 or 2 days a week in Brighton
- Healthcare and Dental care
- 28 Days annual leave (plus BH)
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