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Customer Satisfaction Advocate

1 month ago

Bristol, Bristol, United Kingdom Wessex Garages Holdings Ltd Full time

About the Job

We are seeking a highly motivated and enthusiastic Automotive Service Delivery Specialist to join our team at Wessex Garages Holdings Ltd.

Key Responsibilities

  • To deliver exceptional customer service experience by handling customer requirements in an efficient and professional manner.
  • To manage computer-based jobs, purchasing, and invoice processes with accuracy and attention to detail.
  • To maintain accurate customer records, including vehicle details and service histories.
  • To stay up-to-date with aftersales products and services to upsell where appropriate.
  • To ensure the customer database is updated and accurate at all times.

Requirements

  • A passion for delivering great customer service and resolving issues efficiently.
  • Demonstrable computer literacy and knowledge of IT systems.
  • Strong communication and influencing skills to explain complex information to customers.
  • Good core administration skills to capture customer details accurately.
  • A full UK driving licence.

Nice to Have: Experience of upselling products or services.

Estimated Salary: £27,200 based on location and industry standards.