Financial Lines Advocate
1 day ago
About Our Team
We are a team of experienced professionals at Howden, passionate about delivering exceptional results and exceeding client expectations.
We are seeking a Financial Lines Advocate to join our team, someone who is passionate about advocating on behalf of clients and ensuring accurate policy coverage.
In this role, you will be responsible for managing a portfolio of claims for various professions, including Solicitors, Accountants, Architects, and Surveyors.
Key Responsibilities
- Review policy wordings and advocate on behalf of clients to ensure accurate policy coverage.
- Manage the entire claims process, from investigation to settlement.
- Collaborate with internal teams, external vendors, and stakeholders to ensure timely claim resolution.
- Analyse claims data to identify trends, reduce claim frequency, and improve processes.
- Provide leadership and mentorship to claims handlers and junior team members.
- Develop and maintain strong relationships with clients, brokers, insurers, and loss adjusters.
- Stay updated on industry trends, regulatory changes, and emerging technologies to improve claims management.
- Prepare and present reports on key performance indicators.
- Negotiate with insurers to achieve favourable settlements within policy terms.
- Advocate for the claims function and settlements to enhance client satisfaction.
Requirements
- Strong understanding of insurance policies, coverage types, and claims procedures.
- Proven brokerage and client relationship management experience.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work independently in a fast-paced environment.
- Confident and resilient under pressure.
- Ability to provide mentoring and guidance to junior team members.
- Adaptability to diverse personalities and cultural backgrounds.
- Compassionate approach to providing emotional support to clients during difficult situations.
What We Offer
A competitive salary of £50,000 - £70,000 per annum, depending on experience, plus benefits such as a pension scheme, health insurance, and flexible working arrangements.
We offer a collaborative and supportive work environment, where you can grow and develop your skills.
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