Technical Customer Advocate
1 day ago
Career Opportunity at Immersive Dynamics Inc.
About UsWe are a people-centric cyber resilience company that helps organizations continuously assess, build, and prove their workforce resilience. Our mission is to empower teams across entire organizations to make informed decisions against the latest threats.
Job Title: Technical Customer AdvocateWe are looking for a talented individual to join our customer support team as a Technical Customer Advocate. In this role, you will be responsible for providing expert-level support to our customers, ensuring they have the best possible experience with our platform.
Main Responsibilities:
- Provide technical support and guidance to customers, resolving complex issues and improving their overall experience.
- Collaborate with cross-functional teams to identify and address customer pain points.
- Maintain deep knowledge of our platform and its features, staying up-to-date on the latest developments and enhancements.
Requirements:
- Proven experience in technical customer advocacy or a related field.
- Excellent communication and problem-solving skills.
- Familiarity with software concepts and technologies.
We offer a competitive salary range: $70,000 - $90,000 per year, plus benefits, including time off, flexible working options, and career development opportunities.
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