Customer Experience Director

2 days ago


Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

We are seeking an exceptional Customer Experience Director to join our team in Bristol on a full-time, permanent basis. As a key member of our leadership team, you will be instrumental in transforming our contact centre operation, leveraging new technologies to revolutionise how we support both our customers and our people aligned with our mission and purpose.

  • You will be responsible for the running of the Contact Centre, focusing on customer experience, efficiency, and commerciality.
  • You will deliver an omni-channel customer experience that has best-in-class customer satisfaction at its core.
  • You will achieve the KPIs for the Contact Centre, including speed of answer, abandonment rate, and CSI (Customer Satisfaction Index) greater than 90%.

The ideal candidate will have a commercial mindset, always focusing on providing an efficient service while keeping the customer at the heart of the solution.



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