Customer Experience Director
2 days ago
We are seeking an exceptional Customer Experience Director to join our team in Bristol on a full-time, permanent basis. As a key member of our leadership team, you will be instrumental in transforming our contact centre operation, leveraging new technologies to revolutionise how we support both our customers and our people aligned with our mission and purpose.
- You will be responsible for the running of the Contact Centre, focusing on customer experience, efficiency, and commerciality.
- You will deliver an omni-channel customer experience that has best-in-class customer satisfaction at its core.
- You will achieve the KPIs for the Contact Centre, including speed of answer, abandonment rate, and CSI (Customer Satisfaction Index) greater than 90%.
The ideal candidate will have a commercial mindset, always focusing on providing an efficient service while keeping the customer at the heart of the solution.
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Customer Experience Director
4 weeks ago
Bristol, Bristol, United Kingdom Triodos Bank Full timeAbout the RoleWho We Are:Triodos Bank is an award-winning sustainable bank, one of Europe's leading players in its field. Our mission is to make money work for positive social, environmental, and cultural change.We offer a wide range of banking services for customers who want to use their money consciously from current accounts through to investments and...
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Customer Experience Director
2 days ago
Bristol, Bristol, United Kingdom Jisc Full timeKey ResponsibilitiesService Delivery: Ensure that service delivery meets agreed service levels, agreeing service levels internally and with customers.Problem Solving: Diagnose service delivery problems and initiate actions to maintain or improve levels of service.Operational Methods: Establish and maintain operational methods, procedures, and facilities in...
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Customer Experience Director
2 weeks ago
Bristol, Bristol, United Kingdom Rituals Full timeAbout the RoleWe are looking for a seasoned Sales and Operations Manager to lead our store team. This is an exciting opportunity to join a fast-paced retail environment and contribute to the success of our company.The successful candidate will have a proven track record of driving sales growth, improving customer satisfaction, and maintaining store...
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UK Senior Business Attorney
1 day ago
Bristol, Bristol, United Kingdom The Legal Director Full timeAre you a senior business lawyer looking for a change? Do you want to use your legal expertise and experience to its fullest potential? We are seeking a highly experienced UK-based senior business lawyer to join our network as a part-time legal director.As a legal director, you will work flexible hours from home, working autonomously but part of a bigger...
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Customer Experience Strategist
4 weeks ago
Bristol, Bristol, United Kingdom Triodos UK Full timeAbout Triodos UKTriodos Bank is an award-winning organisation and one of Europe's leading sustainable banks. Our mission is to make money work for positive social, environmental, and cultural change.We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We...
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Brand Experience Director
4 weeks ago
Bristol, Bristol, United Kingdom Lounge HQ Full timeJob DescriptionThe Brand Experience Director will lead the development and execution of national marketing campaigns that drive brand visibility and enhance customer engagement. This role requires a creative thinker with a passion for the hospitality industry to oversee all aspects of campaign development, including writing briefs, managing timelines,...
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Customer Retention Director
2 days ago
Bristol, Bristol, United Kingdom RAC Motoring Services Full timeJob OverviewRAC Motoring Services is seeking a highly skilled Customer Retention Director to join its Consumer retention team on a permanent basis.This is a hybrid role working 2 days a week from our office and 3 days working from home.The ideal candidate will have strong organisational and influential skills, along with excellent stakeholder management.
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Customer Loyalty Director
3 days ago
Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full timeJob Title: Customer Loyalty DirectorAbout the Role:This is a brand new role within Computerworld Personnel Ltd, arising due to a strong order book with growth into various export markets. The successful candidate will be accountable for developing long-term brand growth across the creation of effective and powerful marketing...
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Creative Director
4 weeks ago
Bristol, Bristol, United Kingdom ADP Full timeJob Title: Creative Director - Digital Experience">About ADP: We are a leading provider of Human Capital Management (HCM) solutions, helping our clients navigate the complexities of modern work. Our team is passionate about creating innovative digital experiences that empower employees and organizations to thrive.">Job Summary: We are seeking an experienced...
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Customer Experience Representative
3 weeks ago
Bristol, Bristol, United Kingdom Nuffield Health Brentwood Full timeJoin Nuffield Health Bristol Hospital as a Customer Experience Representative and embark on a rewarding journey of delivering exceptional customer experiences. With a competitive salary of approximately £24,800 per year, you will form strong relationships with customers, drive sales, and enhance their overall experience within our busy customer-facing...
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Customer Experience Partner
4 weeks ago
Bristol, Bristol, United Kingdom Costa Coffee Full timeCustomer Experience Partners">We're on a mission to create unforgettable moments for our customers, and we need talented individuals like you to help us achieve it. As a Customer Experience Partner at Costa Coffee, you'll play a vital role in shaping the customer experience, driving sales growth, and developing your skills in coffee preparation and customer...
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Customer Experience Lead
3 weeks ago
Bristol, Bristol, United Kingdom Tesco Partners Full timeTesco Partners is seeking an experienced Customer Experience Lead to join our team. As a Customer Experience Lead, you will be responsible for driving customer satisfaction and loyalty through exceptional service and product knowledge.Key Responsibilities:Customer Engagement: Building strong relationships with customers and understanding their needs is...
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Customer Experience Specialist
2 weeks ago
Bristol, Bristol, United Kingdom ENGINEERINGUK Full timeCustomer Experience SpecialistAre you passionate about creating unforgettable customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? As a Customer Experience Specialist at Engineer UK Retail, you'll have the unique opportunity to put your passion into practice, making a real difference in the lives of our...
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Customer Experience Leader
2 days ago
Bristol, Bristol, United Kingdom Royal Caribbean Group Full timeLead Customer Experience TeamWe are seeking a highly skilled Customer Experience Leader to join our team at Royal Caribbean Group.About the Role:You will lead a team of customer-facing staff and be responsible for delivering exceptional customer experiences across all touchpoints.You will develop and implement strategies to improve customer satisfaction and...
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Customer Experience Specialist
4 weeks ago
Bristol, Bristol, United Kingdom First Home Improvement Full timeJob DescriptionAs a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and promoting our products to customers in the local area. You will work closely with our sales team to identify customer needs and provide tailored solutions.This is a fantastic opportunity for individuals who enjoy working with people and...
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Customer Experience Representative
5 days ago
Bristol, Bristol, United Kingdom kream Group ltd Full timeAbout the RoleWe are looking for a highly motivated Sales Executive to join our team at the Kream Group Ltd. As a Sales Executive, you will be responsible for providing exceptional customer service and sales experiences to our customers.The successful candidate will have a strong background in sales and customer service, with excellent communication and...
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Customer Experience Expert
4 days ago
Bristol, Bristol, United Kingdom Octane Recruitment Careers Full timeAbout the Role: We are seeking an experienced Customer Experience Expert to join our team at Octane Recruitment Careers. As a Customer Experience Expert, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers visiting our dealership.Key Responsibilities:Meet and greet customers and ensure a...
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Customer Experience Advocate
5 days ago
Bristol, Bristol, United Kingdom Immersive Dynamics Inc. Full timeImmersive Dynamics Inc. is committed to developing cutting-edge solutions for cyber resilience. As a Customer Experience Advocate, you will play a vital role in ensuring our customers receive exceptional support from our platform, while helping organizations optimize their cyber workforce.About the Role:We are seeking a highly skilled Customer Experience...
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Customer Experience Officer
4 weeks ago
Bristol, Bristol, United Kingdom undisclosed Full timeCustomer Experience OfficerWe are seeking an experienced Customer Experience Officer to join our team. The successful candidate will be responsible for delivering exceptional customer service, managing customer relationships, and ensuring compliance with tenancy agreements.About the Role:Deliver high-quality customer service and support, handling customer...
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Customer Experience Ambassador
2 days ago
Bristol, Bristol, United Kingdom WSH Group Full timeThe Customer Experience Ambassador will be the face of WSH Group, providing exceptional service to our clients and ensuring their needs are met and exceeded. As a key ambassador, they will work closely with the Welcome Services Manager to develop and implement strategies that enhance the overall customer experience.Responsibilities include:Providing...