Customer Experience Director

2 days ago


Bristol, Bristol, United Kingdom Jisc Full time
Key Responsibilities
  • Service Delivery: Ensure that service delivery meets agreed service levels, agreeing service levels internally and with customers.
  • Problem Solving: Diagnose service delivery problems and initiate actions to maintain or improve levels of service.
  • Operational Methods: Establish and maintain operational methods, procedures, and facilities in alignment with customer experience guidelines and review them regularly for effectiveness and efficiency.
  • Incident Management: Ensure that appropriate action is taken to anticipate, investigate, and resolve problems in systems and services.


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