Income Officer
4 weeks ago
Role Overview
Rochdale Boroughwide Housing is seeking a skilled Income Officer to join our Customer and Communities Team. As an Income Officer, you will play a crucial role in providing a joined-up customer-focused income service to all tenants, while supporting tenant sustainment.
Key Responsibilities
- Maximise income collection, ensuring performance indicators and service standards are met and maintained.
- Provide excellent customer service to customers in arrears recovery or similar roles.
- Negotiate and advise tenants to seek resolutions to their financial difficulties.
- Work collaboratively with the team to achieve company targets and deadlines.
- Utilise Microsoft Office skills to produce professional and accurate documents.
Requirements
- Excellent customer focus and experience of providing a customer-facing service.
- Ability to translate customer needs into service delivery and gather, interpret, and relay information.
- Numerical skills and working knowledge of housing and welfare benefits.
- Commitment to the values and mission of Rochdale Boroughwide Housing.
What We Offer
- SMART working arrangements and holiday entitlement.
- Quality defined contribution pension scheme and healthcare benefits.
- Access to our Employment Assistance Programme.
Please refer to the attached Job Description upon completing your application.
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Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full timeJob Title: Income OfficerWe are seeking a highly skilled and experienced Income Officer to join our Customer and Communities Team at Rochdale Boroughwide Housing (RBH). The successful candidate will provide a joined-up customer focused income service to all tenants, whilst supporting tenant sustainment.Key Responsibilities:Maximise income collection,...
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