Income Officer

4 weeks ago


Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full time

Role Overview

Rochdale Boroughwide Housing is seeking a skilled Income Officer to join our Customer and Communities Team. As an Income Officer, you will play a crucial role in providing a joined-up customer-focused income service to all tenants, while supporting tenant sustainment.

Key Responsibilities

  • Maximise income collection, ensuring performance indicators and service standards are met and maintained.
  • Provide excellent customer service to customers in arrears recovery or similar roles.
  • Negotiate and advise tenants to seek resolutions to their financial difficulties.
  • Work collaboratively with the team to achieve company targets and deadlines.
  • Utilise Microsoft Office skills to produce professional and accurate documents.

Requirements

  • Excellent customer focus and experience of providing a customer-facing service.
  • Ability to translate customer needs into service delivery and gather, interpret, and relay information.
  • Numerical skills and working knowledge of housing and welfare benefits.
  • Commitment to the values and mission of Rochdale Boroughwide Housing.

What We Offer

  • SMART working arrangements and holiday entitlement.
  • Quality defined contribution pension scheme and healthcare benefits.
  • Access to our Employment Assistance Programme.

Please refer to the attached Job Description upon completing your application.


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