Income Officer

3 weeks ago


Rochdale, Rochdale, United Kingdom Rochdale Boroughwide Housing Full time

Role Overview

Rochdale Boroughwide Housing is seeking a skilled Income Officer to join our Customer and Communities Team. As an Income Officer, you will play a crucial role in providing a joined-up customer-focused income service to all tenants, while supporting tenant sustainment.

Key Responsibilities

  • Maximise income collection, ensuring performance indicators and service standards are met and maintained.
  • Provide excellent customer service to customers in arrears recovery or similar roles.
  • Negotiate and advise tenants to seek resolutions to their financial difficulties.
  • Work closely with the Customer and Communities Team to ensure a seamless service delivery.
  • Comply with company targets and deadlines.

Requirements

  • Excellent customer focus and experience of providing a customer-facing service.
  • Ability to translate customer needs into service delivery and gather, interpret, and relay information from them.
  • Negotiation and advisory skills to assist tenants to seek resolutions to their financial difficulties.
  • Performance-focused and able to comply with company targets and deadlines.
  • Microsoft Office skills, with the ability to produce documents to a professional and accurate standard.
  • Ability to make effective decisions and deal with challenging situations effectively.
  • Working knowledge of housing and welfare benefits, legal proceedings relating to arrears recovery, and all relevant housing legislation.
  • Numerical skills.
  • A commitment to the values and mission of Rochdale Boroughwide Housing, with a passion for promoting social inclusion and sustainable communities.
  • Flexible and adaptable approach.

What We Offer

  • SMART working arrangements.
  • Holiday entitlement - 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years' service. Part-time employees will receive a pro-rata entitlement.
  • Ability to purchase up to an additional 5 days leave per year.
  • A quality defined contribution pension scheme, with salary exchange and Rochdale Boroughwide Housing matches your contributions up to 8%.
  • Healthcare - automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees, and physio to name but a few.
  • Access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.

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