Business Operations Manager

4 weeks ago

Rochdale, Rochdale, United Kingdom Mark Street Surgery Full time

Job Summary

Mark Street Surgery is a well-established General Practice located in Rochdale.

We are seeking a highly motivated Business Manager to oversee the smooth functioning of our business.

The successful candidate will play a critical role in driving business performance, managing financial operations, and implementing strategic initiatives to achieve our organizational goals.

Main Responsibilities

Key Responsibilities:

Oversee and manage daily business operations.

Develop and implement business strategies to achieve organizational goals.

Monitor and analyse financial performance, including budgeting, forecasting, and financial reporting.

Ensure compliance with regulations and company policies.

Identify opportunities for process improvements and operational efficiencies.

About Us

The practice partnership currently consists of 3 GP partners.

2 Salaried GPs

Operations Manager

Office Manager

Deputy Office Manager

7 Receptionists

2 Secretaries

2 Data/Administrators

2 Care Coordinator

1 Advanced Practitioner

1 Nurse Prescriber

2 Nurse Associate

1 Practice Nurse

1 Health Care Assistant

Job Responsibilities

a. Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners

b. Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented

c. Briefing partners on all financial matters, including forecasting

d. Managing and processing partners drawings, payroll and pensions for practice staff

e. Ensuring the organisation has appropriate insurance cover

f. Developing, implementing and embedding an efficient business resilience plan (BRP)

g. Managing the procurement of organisation equipment, supplies and services with respect to finances

h. Coordinating the reviewing and updating of all organisation policies and procedures

i. Involvement in change and continuous improvement initiatives; coordinating projects within the organisation

j. Coordinating the compilation of organisation reports and the practice development plan (PDP)

k. Ensuring the team reach QOF targets (supported by the nursing and administrative leads)

l. Adopting a strategic approach to the management of all patients services matters

m. Developing, implementing and embedding an effective communication strategy (internal and external)

n. Ensuring the organisation maintains compliance with its NHS contractual obligations

o. Actively encouraging and promoting the use of patient online services

p. Communications for internal and external use

q. Liaising at external meetings as required

r. Marketing the practice appropriately

s. Supporting the management of all complaints in line with current legislation and guidance

t. The management of the premises, including health and safety aspects such as risk assessments and mandatory training

u. Managing the organisation IT system, delegating staff to act as administrators

v. Ensuring compliance with IT security and IG

w. Responsibility for submission of claims, participation management and trajectory management

Person Specification

Qualifications

Essential

Good standard of education with excellent literacy and numeracy skills

Desirable

Leadership or management qualification

AMSPAR qualification

Primary care experience

EMIS user skills

Experience

Essential

Experience of working with the general public

Experience of managing accounting procedures including budget and cash flow forecasting

Experience of workforce planning, forecasting and development

Strong IT skills

Excellent leadership skills

Strategic thinker and negotiator

Excellent communication skills

Ability to network and build relationships

Ability to develop, implement and embed policy

Ability to motivate teams, enhance morale and maintain positive working environment

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