Senior Neighbourhood Officer

6 months ago

Rochdale, United Kingdom Rochdale Boroughwide Housing Full time

**Permanent - 36.25 Hours - Full time**

**There are multiple positions available for this role**

RBH currently have a number of opportunities for Senior Neighbourhood Housing Officers to join our Neighbourhood Team to provide a high quality customer focused service to our neighbourhoods.

**What you will be doing**:

- Work closely with other teams and partners to ensure the professional delivery of customer focussed RBH services and tenancy management.
- Accountability for the end-to-end lettings process to ensure that our homes are let in accordance with the Lettings Policy, empty homes loss is minimised, rent income is maximised and performance against KPIs is achieved.
- Lead on Neighbourhood patches to work with tenants and communities to develop partnership working to identify improvements to support our neighbourhoods to be attractive, safe and well maintained.

Please refer to the attached Role Profile for more information on key areas of work within this role.

The post holder is required to travel within the Rochdale Borough so will need to have a car available for business use. A car mileage allowance is payable. The Workflow is generally 10% office based, with 90% field based and occasional project work.

**Who are we looking for?**
- Experience of delivering high quality housing management and/or lettings services to develop sustainable tenancies which build stronger neighbourhoods and communities.
- Ability to build and maintain strong and effective partnerships with customers, colleagues and other agencies.
- Excellent Office 365 and general IT skills with the ability to produce documents and correspondence to a professional and accuratestandard.
- Ability to identify risks and opportunities and be able to react to these quickly and appropriately.
- Ability to effectively and efficiently manage workloads and meet deadlines through the use of flexible working arrangements.
- Experience of effective partnership working to deliver positive outcomes for the benefit of the community
- Charted institute of housing level 3
- Demonstratable experience of dealing with neighbourhood processes
- Being able to act as a point of contact for new starters and existing officers where necessary to aid development

**What's in it for you?**

As an RBH employee, you will receive a range of fantastic benefits, including:
- SMART working arrangements
- Holiday entitlement - 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
- Ability to purchase up to an additional 5 days leave per year.
- A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
- Healthcare - automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
- You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
- Plus, many more

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