Community Development Manager

3 weeks ago

Charing Cross, United Kingdom Salvation Army Housing Association Full time
About The Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Neighbourhood Manager. As a key member of our housing management team, you will be responsible for delivering excellent services and improving resident satisfaction across all schemes within your area.

Key Responsibilities:
  • Be at the forefront of delivering excellent services and improving resident satisfaction across all schemes within your area
  • Seek out and develop partnerships within your patch area to benefit Salvation Army Housing Association and tenants
  • Deliver effective tenancy sustainment, resident engagement, customer satisfaction, and community development
  • Deliver an efficient and effective housing management service to tenants and meet Key Performance Indicators in relation to voids and arrears
  • Take ownership of geographical generic patch and be solution-focused to provide services to internal and external partners
  • Work proactively with residents when dealing with anti-social behaviour and Safeguarding concerns
  • Ensure tenants' needs and problems are identified early and responded promptly to enable people to sustain their tenancies
About The Candidate

We are looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:

  • A confident, capable communicator with knowledge of a range of methods to problem-solve
  • Able to inspire and engage others, and enhance learning through reflection and positive risk-taking
  • A natural people-person and team player
  • Excited by developing and implementing savvy new ideas
  • Unfazed by having several competing priorities to manage
  • Able to use technology in day-to-day work
About The Company

Salvation Army Housing Association is a registered social landlord and one of the leading providers of supported housing in the UK. We are dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

We are committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expect all employees and volunteers to share this commitment.

Our aim is to work with individuals to build on their strengths, creating person-centred, individualised strategies and plans that transform lives, support recovery, and enable positive behaviour.

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