Neighborhood Manager

We are seeking a highly motivated and enthusiastic individual to join our team as a Neighborhood Manager. As a key member of our housing services team, you will be responsible for delivering excellent services and improving resident satisfaction across all schemes within your area.

• Develop and implement effective tenancy sustainment strategies to ensure residents maintain their tenancies.
• Build and maintain strong relationships with residents, community groups, and local organizations to promote community development and resident engagement.
• Work collaboratively with internal stakeholders to deliver an efficient and effective housing management service, meeting key performance indicators related to voids and arrears.
• Take ownership of a geographical patch and provide solutions-focused services to internal and external partners.
• Proactively address anti-social behavior and safeguarding concerns, ensuring the well-being of residents and the community.
• Identify and respond promptly to resident needs and problems, enabling them to sustain their tenancies.

We are looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience.

• A confident and capable communicator with knowledge of problem-solving methods.
• Able to inspire and engage others, enhancing learning through reflection and positive risk-taking.
• A natural people-person and team player.
• Excited by developing and implementing new ideas.
• Unfazed by competing priorities and able to use technology in day-to-day work.

Salvation Army Housing Association is a registered social landlord and one of the leading providers of supported housing in the UK. We are dedicated to transforming lives by providing accommodation and support for vulnerable members of society, mainly people with complex needs and/or experiencing homelessness.

We are committed to safeguarding and promoting the welfare of children and young people and vulnerable adults, expecting all employees and volunteers to share this commitment.

Our aim is to work with individuals to build on their strengths, creating person-centered, individualized strategies and plans that transform lives, support recovery, and enable positive behavior.