Customer Service Liaison

4 weeks ago


Datchet, United Kingdom DX Full time
Deliver Exceptional Customer Experiences

We are committed to creating a work environment where every colleague contributes to our success and helps us achieve our vision of delivering exceptional experiences. We are looking for motivated individuals who can support and drive our journey forward.

About DX

At DX, we believe that everyone has the power to make a difference. Our colleagues are our greatest asset, and we are always looking for talented individuals who share our passion for delivering exceptional customer experiences.

The Role

We are seeking a highly motivated Customer Service Liaison to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through effective communication, problem-solving, and conflict resolution.

Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints in a professional and courteous manner.
  • Work collaboratively with internal stakeholders to resolve customer issues.
  • Develop and maintain knowledge of products and services to provide accurate information to customers.
What You'll Need

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and familiarity with CRM software.
What We Offer

We offer a competitive salary of $45,000 per year, as well as a range of benefits including:

  • A comprehensive health insurance plan.
  • A 401(k) retirement savings plan.
  • A generous paid time off policy.
  • Ongoing training and development opportunities.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, please submit your application today.



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