Technical Account Manager

4 weeks ago


Solihull, Solihull, United Kingdom ASSA ABLOY Full time

Technical Account Manager

We are seeking a skilled Technical Account Manager to join our team at ASSA ABLOY. As a Technical Account Manager, you will be responsible for building personal relationships with customer site teams and maintaining a reputation as a technical authority within those teams and the Biosite organisation.

The role holder will be responsible for all technical aspects relating to our key customers, including site surveys of complex installation requirements, validating the technical solution proposed and delivered, and acting as a key advocate for in-life improvement.

You will work closely with the Biosite installation and service managers to ensure the customer is always receiving a professional service.

Key Responsibilities:

  • Pre-sales support for complex site solutions; customer guidance on best fit technical solutions against site requirements as well as post-sales support;
  • Site survey and technical sign-off;
  • Installation and commissioning instructions and requirements validation;
  • Issuing RAMs/SoWs to Site team ahead of installation and commissioning;
  • Articulating access restrictions and requirement, including creation of Lift Plans as required;

Requirements:

  • Experience in a similar management role;
  • IOSH or equivalent qualification and SMSTS qualification;
  • Strong knowledge of 18 edition IET wiring regulations;
  • A good understanding of PC hardware, fire & security installations as well as networking, structured cabling & routing;
  • The ability to produce and annotate drawings;
  • Is an ALLMI Appointed Person;


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