Workshop Technical Operations Manager

3 weeks ago


Solihull, Solihull, United Kingdom LSH Auto Full time

Role Overview

LSH Auto seeks a highly skilled Workshop Technical Controller to lead our technical operations and ensure the highest quality standards in vehicle repairs and services. As a key member of our team, you will oversee the technical aspects of our workshop operations, guiding our technicians and ensuring compliance with manufacturer guidelines.

Key Responsibilities

  • Evaluate and approve repair estimates to ensure accuracy and compliance with manufacturer standards.
  • Provide expertise on complex technical issues and support our technicians in their work.
  • Conduct quality checks on completed work to ensure customer satisfaction and adherence to company standards.
  • Identify training needs for technical staff and assist in their development.
  • Collaborate with the service team to streamline operations and enhance workflow efficiency.
  • Manage warranty claims and ensure accurate and timely documentation.

Requirements

  • Proven experience as a Technical Controller or similar role in the automotive industry.
  • Extensive knowledge of vehicle systems and repair processes.
  • Strong problem-solving skills and the ability to make sound technical decisions.
  • Excellent communication and interpersonal skills.
  • A commitment to delivering high-quality customer service.
  • A valid driver's license.

What We Offer

A competitive salary and benefits package, including a colleague referral scheme, platinum plus rewards scheme, BYD training courses, and more.



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