Sales and Customer Experience Manager

1 week ago


Leicester, Leicester, United Kingdom Inizio Engage XD Full time
Job Summary

We are seeking a highly skilled Sales Support Planner to join our fast-paced business in Shepshed, Leicestershire. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing sales planning, and supporting the trading team.

Key Responsibilities
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded.
  • Confirm deliveries with customers and update notes on reports to provide visibility for the trading team.
  • Provide monthly price updates to customers and update SAP with correct pricing and haulage rates.
  • Support Production Planners during holiday periods and absence, and cover sales order/purchase order entry as required.
  • Own all elements of customer service, including complaints, ETA enquiries, delivery date enquiries, requests for updates and pricing queries.
  • Inform Traders of opportunities and competitor information, and take and manage incoming customer service calls.
  • Update the trading board as customer confirmations are completed to provide sales gap information.
  • Manage blocked orders and develop and maintain input of information into C4C database system regarding all customer interactions.
Requirements
  • A level or equivalent qualification.
  • 3 years' experience in a customer service/planning team environment, with in-depth knowledge and understanding of the agricultural animal feed industry advantageous.
  • Ability to recognize strategic planning opportunities and take best advantage.
  • Confident interpersonal and social skills, with the ability to build relationships with people at all levels of business via the telephone or face-to-face.
  • Strong communication and listening skills, with the ability to keep calm under pressure and deliver excellent customer service decisions.
  • SAP knowledge is essential.
What We Offer

This role offers a competitive salary, circa £35,000 per annum, depending on experience, plus benefits.



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