Retail Supervisor

12 hours ago

Exeter, Devon, United Kingdom Finisterre Full time
About Finisterre

We are a leading B Corp certified brand, dedicated to creating functional and sustainable products for those who share a love of the sea and adventure. Our retail teams are the heart of our community, and we are seeking a talented Retail Supervisor to join our Exeter store.

Job Summary

The Retail Supervisor will be responsible for leading by example, driving sales through exceptional customer service, and supporting management with the day-to-day running of the store. This is an exciting opportunity to grow and develop your career with a purpose-led brand.

Key Responsibilities
  • Customer Experience
    • Be a role model for your team, influencing others to deliver exceptional customer service and supporting team members with continued shop floor training.
    • Support the management team to deliver product training, ensuring the team is fully versed in all our product point of difference.
    • Support others to deliver an inspiring and engaging atmosphere, encouraging others to build relationships with our loyal and new customer base and Finisterre community.
    • Use your best judgment in all customer service matters, making appropriate decisions where necessary with a strong customer focus.
  • Commercial
    • Motivate and influence the team to deliver daily targets and KPIs under your leadership.
    • Demonstrate and encourage others to maximize sales potential, using our multi-channel offering effectively.
    • Assist in the analysis of the RCA report, contribute to the weekly trade feedback, and share commercial ideas that will positively impact trade.
    • Run the store efficiently and manage the shop floor effectively in the absence of management team.
  • Operations
    • Responsible for the open and closure of the store, ensuring all store assets and the site are fully secured.
    • Accurately follow cash management procedures and ensure all cash handling is documented and signed for.
    • Assist with frequent H&S compliance tests and checklists, ensuring all health and safety policies are adhered to.
    • Ensure the correct procedures are being used for processing any stock movement in or out of store.
  • People
    • Be a positive and respectful role model, always communicating positively regarding the store, management, and company strategies.
    • Assist management with all store training, giving feedback, and making suggestions to help support the development of the team.
    • Create a positive and open relationship with the management team and feedback any needs or concerns from team members.
    • Build relationships and communicate with the appropriate people in Wheal Kitty.
Requirements
  • Previous experience in a leadership role within a customer-focused environment.
  • A strong understanding of exceptional customer service.
  • Good experience in working towards targets and KPIs.
  • Good knowledge of retail operations and procedures.
  • You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
  • You like to lead by example, motivating and supporting others.
  • You are a people person, building positive relationships with both customers and your retail team.
  • You pay attention to detail, take pride in delivering tasks accurately and to a high standard.
What You'll Receive from Finisterre
  • A competitive hourly rate of £12.50.
  • A permanent contract based at our Exeter store.
  • A range of benefits, including a discretionary bonus scheme, pension scheme, 25 days holiday per year, and more.

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