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Retail Supervisor

2 months ago

Exeter, Devon, United Kingdom Finisterre Full time
About Finisterre

We are a leading retail brand that specializes in designing and selling functional and sustainable products for outdoor enthusiasts. Our brand is built on a strong set of values that prioritize the well-being of our customers, employees, and the environment.

Job Summary

We are seeking a highly motivated and experienced Retail Supervisor to join our team at our Exeter store. As a Retail Supervisor, you will be responsible for leading a team of sales associates and providing exceptional customer service to drive sales and achieve business objectives.

Key Responsibilities
  • Customer Experience
    • Lead by example and provide exceptional customer service to drive sales and customer loyalty.
    • Support the management team in delivering product training to ensure that sales associates are knowledgeable about our products.
    • Encourage a positive and engaging atmosphere in the store to build relationships with customers and the community.
    • Use your best judgment in all customer service matters, making appropriate decisions to ensure customer satisfaction.
  • Commercial
    • Motivate and influence the team to achieve daily targets and KPIs.
    • Demonstrate and encourage others to maximize sales potential through effective use of our multi-channel offering.
    • Assist in analyzing sales data and contributing to weekly trade feedback to identify opportunities for improvement.
    • Run the store efficiently and manage the shop floor effectively in the absence of management team.
  • Operations
    • Responsible for opening and closing the store, ensuring that all store assets and the site are secure.
    • Accurately follow cash management procedures and ensure that all cash handling is documented and signed for.
    • Assist with health and safety compliance tests and checklists to ensure that all policies are adhered to.
    • Ensure that correct procedures are followed for processing stock movements in and out of the store.
  • People
    • Be a positive and respectful role model, communicating positively about the store, management, and company strategies.
    • Assist management with store training, providing feedback and suggestions to support the development of the team.
    • Create a positive and open relationship with the management team and provide feedback on any needs or concerns from team members.
    • Build relationships and communicate with relevant stakeholders in the company.
Requirements
  • Previous experience in a leadership role within a customer-focused environment.
  • A strong understanding of exceptional customer service.
  • Good experience in working towards targets and KPIs.
  • Good knowledge of retail operations and procedures.
  • Share our love of the sea and our brand values, caring about the planet and wanting to share that passion with others.
  • Like to lead by example, motivating and supporting others.
  • A people person, building positive relationships with customers and the retail team.
  • Pay attention to detail, taking pride in delivering tasks accurately and to a high standard.
Benefits
  • A competitive hourly rate of £12.50.
  • A discretionary bonus scheme based on store performance.
  • A pension scheme with Nest.
  • 25 days holiday per year, plus an allowance of up to 8 UK bank holidays.
  • Additional holidays for length of service.
  • Your birthday day off.
  • 60% product discount for personal and gift use.
  • 30% Friends and Family product discount.
  • Life assurance with access to an employee assistance program.
  • Access to a wide range of wellbeing programs, including counselling services, headspace membership, eye tests, yoga, cycle to work, and a range of perks.
  • Regular team social and training days.
  • Paid volunteering opportunities – we will support you in giving back to communities and causes.
  • Various discounts from our B Corp community.
  • Individual training and development plans.
  • Sea Tuesday companywide updates.