Technical Support Services Role

2 days ago


Cambridgeshire and Peterborough, United Kingdom Polytec Personnel Ltd Full time
About the Role

This Help Desk Technician Position offers an exciting opportunity to join our team and contribute to the delivery of exceptional technical support services to our clients. The successful candidate will have a strong understanding of IT systems and technologies, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Provide first-line technical support to clients via phone, email, and in-person
  • Utilize help desk ticketing software to manage support requests
  • Collaborate with team members to identify and implement process improvements
  • Develop and maintain accurate and comprehensive IT documentation

Requirements

  • Strong background in IT service delivery
  • Excellent communication and problem-solving skills
  • Familiarity with MS365 applications
  • Ability to work independently and collaboratively as part of a team
  • Strong analytical and technical skills

Benefits

We offer a competitive salary range of £22,000 - £24,000 per annum, as well as opportunities for career growth and development within our organization.



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