Technical Support Specialist

2 days ago


Cambridgeshire and Peterborough, United Kingdom CV-Library Full time

We are a global leader in healthcare and a respected manufacturer of medical imaging systems. Our mission is to provide high-quality products and exceptional customer service.

Key Responsibilities
  1. Provide technical assistance to customers via phone and guide them through resolving issues with medical imaging systems.
  2. Conduct remote troubleshooting and determine the most effective resolution for complex problems.
  3. Escalate unresolved issues to field service engineers as needed.

Salary: Up to £25,000 (dependent on experience) including a 10% bonus and comprehensive benefits package.

Requirements
  1. Demonstrate a qualification in electronics or a related technical discipline.
  2. Exhibit impeccable customer service skills and a confident, professional manner in customer environments.
  3. Show a flexible approach with determination to resolve complex challenges.
  4. Possess a full UK driving licence.


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