Technical Support Specialist

6 days ago


Cambridgeshire and Peterborough, United Kingdom Harrington Recruitment Full time

About the Role:

We are seeking a highly skilled and experienced Workshop Maintenance Engineer to join our team at Harrington Recruitment. The successful candidate will be responsible for performing preventative maintenance, calibration, and repairs on a diverse range of instruments in the workshop.

Responsibilities:

  • Maintaining the integrity of complex equipment by performing regular maintenance tasks.
  • Providing exceptional technical support to customers via phone and email, ensuring prompt resolution of their queries.
  • Ensuring accurate cost estimates are communicated to customers for all work conducted, as well as managing purchase orders received.
  • Completing service records and providing proper documentation for all work performed for customer reference.
  • Taking responsibility for and managing In-House support tickets to meet service KPIs.
  • Conducting maintenance, functional checks, and repairs on demonstration and loan instruments.
  • Accurately managing spare parts inventory by adhering to established processes and ensuring precise reporting.
  • Maintaining the workshop to ensure compliance with health and safety requirements and upholding a clean working environment.
  • Collaborating effectively with other departments to ensure the smooth operation of the organization and high levels of service delivered to customers.

Requirements:

  • NVQ Level 3 or equivalent in electronics or electrical engineering disciplines.
  • Preferred experience in maintaining complex and sensitive equipment.
  • Background in customer service.
  • High attention to detail.
  • Self-motivated and driven to succeed.
  • Fluent in English, both spoken and written.

The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. This position offers a unique opportunity to work with a reputable organization and contribute to the success of the team.



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