Rider Support Specialist

5 days ago


Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full time

We are seeking a skilled Rider Support Specialist to join our team at United Wheels Inc. in Ampthill, Bedfordshire.

The estimated salary for this role is around £38,000 - £48,000 per year, depending on experience.

About the Role:

  • Assist customers with product assembly, adjustments, repair and all other general bike related enquiries.
  • Support the marketing team at UK and European events when required.
  • Be an ambassador for our brands and set the gold standard in customer service.

Requirements:

  • Excellent customer service skills and excellent communication skills (verbal and written)
  • Ability to work effectively in multiple and complex systems with a strong attention to detail and organization
  • Highly proficient in Microsoft Excel and Office, Salesforce and ERP are preferred but not essential

Our Offer:

  • Competitive salary (£38,000 - £48,000 per year)
  • Permanent – full time
  • Annual bonus, pension
  • Staff purchase scheme
  • Hybrid working options


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