Customer Service Specialist

3 days ago


Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full time
About United Wheels Inc.

We're a leading global company that supplies bicycles to thousands of retail locations and customers in over 50 countries. Our brand portfolio includes Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes. We pride ourselves on durability, innovation, comfort, and style for every member of the family.

Job Description

This is a fantastic opportunity to join our team as a Rider Service Specialist based at our offices in Ampthill, Bedfordshire. As a key member of our aftersales support team, you will be responsible for providing timely and professional responses to customer enquiries across multiple channels, including phone calls and social media queries.

You will work closely with our UK, European, and US teams to provide data and feedback where required. Your mechanical knowledge and problem-solving skills will enable you to assist callers with assembly, adjustments, repair, and inquiries about our products.

In addition to your technical expertise, you will possess excellent communication and interpersonal skills, allowing you to build strong relationships with customers, retailers, and internal stakeholders.

We are looking for someone who is highly organized, able to work effectively in multiple complex systems, and has a passion for our product. If you are eager to get involved from the start and contribute to the development of our Returns and Warranty process, we want to hear from you



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