Customer Service Advisor
10 hours ago
About the Role
Central Bedfordshire Council is a forward-thinking organisation that aims to provide excellent customer services to its residents. The Customer Service Team plays a vital role in delivering this aim by providing a window to the Council's services.
The ideal candidate will have excellent English language skills, considerable customer service experience, and a passion for delivering outstanding communication skills. As a Customer Service Advisor, you will be required to answer incoming telephone enquiries, resolve queries, take customer payments, and direct callers to relevant departments. You will also be expected to record data onto the Council's computer system and work effectively in a lively and busy team environment.
What We Offer
As a valued member of our team, you will have access to a range of benefits, including a hybrid working arrangement, a comprehensive IT package, and the ability to work abroad for up to a month per year. You will also have access to generous family-friendly policies and practices, a welcoming and inclusive environment, and a range of courses and role-specific training and learning opportunities.
Sustainability is an important aspect of our organisation, and we aim to lead by example in tackling climate change. If you are a confident, flexible, and people-focused individual who is able to stay calm under pressure, then we would love to hear from you.
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