UK Customer Service Advisor
2 months ago
UK Customer Service Advisor sought by beBee Professionals to provide top-notch customer service and resolve queries efficiently.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Resolve customer issues promptly and escalate when necessary.
- Process customer orders and manage account details.
- Maintain accurate records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
- Assist with administrative tasks as needed.
Requirements:
- Previous customer service experience is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume customer inquiries.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently and as part of a team.
- Flexible working hours, including weekends.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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