Customer Service Liaison Specialist
1 day ago
We are a forward-thinking, dynamic and ambitious organisation that strives to make our area a great place to live and work.
Our Customer Service Team is at the heart of this vision, providing access to Council services via telephone and online channels. We aim for greatness in everything we do, offering positive assistance in a clear, articulate, and empathetic manner.
This role requires answering incoming telephone enquiries within Service Level Agreements, resolving queries, taking customer payments, or directing callers to relevant departments – recording data onto our computer system as you work. The department is lively and busy with excellent peer-to-peer support. You'll gain experience in up to 12 service areas with the chance to specialise later and help train less experienced Advisors.
What We Are Looking ForA true multi-tasker, you must have excellent English language skills and considerable Customer Service experience, whether it be from a contact centre, hospitality, retail or similar background. As well as outstanding communication skills, we require GCSEs or equivalent in Maths and English, PC skills, and an aptitude for learning bespoke data systems. Experience of applying legislation or company policy would also be beneficial.
Benefits- A hybrid working arrangement giving you the option to work from home and access any CBC office location.
- A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions.
- A comprehensive IT package to support you to work safely and effectively.
- The ability to work abroad for up to a month a year.
- Generous family friendly policies and practices.
- A welcoming and inclusive environment that empowers differences.
- Friendly and supportive staff networks.
- Annual leave allowance 25 days + statutory holidays rising to 32 days with length of service.
- Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance.
- An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues.
- A huge variety of courses and role-specific training and learning to help you succeed and develop.
-
Customer Service Liaison
1 week ago
Dunstable, Central Bedfordshire, United Kingdom Tate Full timeJob Title: Customer Service LiaisonDescription:This role involves acting as the primary point of contact for clients, handling queries via phone, email and web chat. Key responsibilities include managing web chats, producing quotes and sales orders and overseeing jobs throughout the order process. This involves liaising with various departments and when...
-
Service Delivery Specialist
2 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Think Specialist Recruitment Full timeWe are seeking a highly skilled and motivated Service Delivery Specialist to join our team at Think Specialist Recruitment.This permanent role is based in Dunstable and will involve working Monday to Wednesday in the office and Thursday and Friday remotely.As a key member of the team, you will be responsible for managing and driving the customer experience...
-
Senior Technical Liaison Specialist
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Expleo Group UK Jobs Full timeWe are seeking a Senior Technical Liaison Specialist to join our Research and Development Team at Expleo Group UK Jobs.The successful candidate will be involved in Project Management of External Funded Programs for UK & Europe, producing Research reports and liaising with UK Government representatives.Key responsibilities include: Managing UK Government...
-
Technical Liaison Specialist
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Expleo Group UK Jobs Full timeExpleo Group UK Jobs is proud to collaborate with a renowned Asian car manufacturer in Europe. We are seeking a skilled Technical Liaison Officer to join a leading Research and Development Team for a prominent automotive company. Based in Bedfordshire, you will be part of a dedicated and enthusiastic team of Engineers, working on a rolling contract basis....
-
Senior Technical Liaison Specialist
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Expleo Group UK Jobs Full timeJob DescriptionWe are seeking a Technical Liaison Officer to join Expleo Group UK Jobs, a leading Research and Development Team for a major automotive manufacturer.As a Technical Liaison Officer, you will be involved in Project Management of External Funded Programs for UK & Europe, producing Research reports and liaising with UK Government...
-
Customer Service Specialist
2 months ago
Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £20,000 - £30,000Role SummaryWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Dunstable, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key ResponsibilitiesCustomer Service: Greet and assist customers with product...
-
Customer Support Specialist
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Gilson Full timeWe are seeking a highly skilled Customer Support Specialist to join our team at Gilson. The ideal candidate will have a strong background in customer service and be proficient in using ERP and CRM systems.About the roleThe Customer Support Specialist will be responsible for providing exceptional customer service to our external and internal customers. This...
-
Customer Service Representative
1 week ago
Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full timeAftersales Service ExpertWe're a leading global company of outdoor brands, supplying bicycles to thousands of retail locations and customers worldwide. Our commitment to durability, innovation, comfort, and style sets us apart.We're seeking a skilled Rider Support Specialist to join our team at our offices in Ampthill, Bedfordshire. As a key member of our...
-
Dunstable Customer Support Specialist
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Dunstable Customer Support Specialist to deliver exceptional customer service and resolve queries efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues promptly and escalate when necessary.Process customer orders and manage account...
-
Service Delivery Specialist
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Service Delivery Specialist to join our team at beBee Professionals in Dunstable. As a key member of our team, you will engage with customers, participate in all aspects of our operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Deliver exceptional service and support to customers.Contribute...
-
Sales and Service Specialist
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a Sales and Service Specialist to join our team at beBee Professionals in Dunstable, United Kingdom. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service and support the store's day-to-day operations.Assist...
-
Customer Service Representative
2 months ago
Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Dunstable, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Customer Service Representative
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Moto Full timeCustomer Service RepresentativeAs a Customer Service Representative with Moto, you will be the face of our brand, delivering exceptional customer service and ensuring a seamless experience for our customers.You will be responsible for serving customers in a timely manner, preparing food and refreshments, and providing exceptional customer service.We offer a...
-
Customer Service Representative
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Connells Group Full timeCustomer Service RepresentativeWe're seeking a Customer Service Representative to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience for our customers.Key Responsibilities:Provide timely and effective...
-
Customer Service Representative
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Central Bedfordshire Council Full timeAbout the RoleCentral Bedfordshire Council is a forward-thinking organization that aims to provide excellent customer service to its residents. As a Customer Service Advisor, you will be the first point of contact for customers, providing information and support on a range of services.Key Responsibilities:Answer incoming telephone enquiries and resolve...
-
Customer Service Representative
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Tate Full timeCustomer Service Executive RoleAre you a confident and proactive individual looking for a challenging role in customer service?We are seeking a skilled Customer Service Executive to join our in-house sales and customer service team at Tate. As a key member of our team, you will play a crucial role in ensuring client orders are processed seamlessly,...
-
Customer Service Representative
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers. As a key member of our team, you will engage with customers, participate in operational workflows, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Deliver outstanding customer service and support.Contribute to the...
-
Customer Service Representative
2 months ago
Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000Customer Service RolebeBee Professionals in Dunstable is seeking enthusiastic individuals to fill customer-facing positions. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide service and support.Participate in all...
-
Customer Service Representative
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Dunstable, we are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Deliver outstanding...
-
Customer Service Representative
4 weeks ago
Dunstable, Central Bedfordshire, United Kingdom Connells Group Full timeCustomer Service RepresentativeWe're seeking a Customer Service Representative to join our team based in our contact centre in Dunstable.This is an excellent opportunity for a motivated and driven individual to start their career with Connells Group, with the potential to earn an OTE of £25,000 – £28,000.You will serve as the primary point of contact for...