Customer Service Liaison Specialist

1 day ago


Dunstable, Central Bedfordshire, United Kingdom Central Bedfordshire Council Full time
About Central Bedfordshire Council

We are a forward-thinking, dynamic and ambitious organisation that strives to make our area a great place to live and work.

Our Customer Service Team is at the heart of this vision, providing access to Council services via telephone and online channels. We aim for greatness in everything we do, offering positive assistance in a clear, articulate, and empathetic manner.

This role requires answering incoming telephone enquiries within Service Level Agreements, resolving queries, taking customer payments, or directing callers to relevant departments – recording data onto our computer system as you work. The department is lively and busy with excellent peer-to-peer support. You'll gain experience in up to 12 service areas with the chance to specialise later and help train less experienced Advisors.

What We Are Looking For

A true multi-tasker, you must have excellent English language skills and considerable Customer Service experience, whether it be from a contact centre, hospitality, retail or similar background. As well as outstanding communication skills, we require GCSEs or equivalent in Maths and English, PC skills, and an aptitude for learning bespoke data systems. Experience of applying legislation or company policy would also be beneficial.

Benefits
  • A hybrid working arrangement giving you the option to work from home and access any CBC office location.
  • A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions.
  • A comprehensive IT package to support you to work safely and effectively.
  • The ability to work abroad for up to a month a year.
  • Generous family friendly policies and practices.
  • A welcoming and inclusive environment that empowers differences.
  • Friendly and supportive staff networks.
  • Annual leave allowance 25 days + statutory holidays rising to 32 days with length of service.
  • Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance.
  • An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues.
  • A huge variety of courses and role-specific training and learning to help you succeed and develop.


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