Customer Service Representative

3 days ago


Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full time

Company Overview

United Wheels Inc. is a leading global company that supplies high-quality bicycles to thousands of retail locations and customers worldwide.

We are known for our durable, innovative, and stylish products that cater to every member of the family.

Job Summary

We are seeking an experienced Customer Service Representative to join our team in Ampthill, Bedfordshire.

The ideal candidate will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction.

About You

  • You have 2-3 years of experience in a similar industry with strong mechanical knowledge and excellent communication skills.
  • You are passionate about delivering exceptional customer service and are comfortable working in a fast-paced environment.
  • You possess excellent problem-solving skills and can work effectively in multiple systems with attention to detail.

Key Responsibilities

  1. Provide timely and professional responses to all customer inquiries across multiple channels.
  2. Analyze and resolve customer complaints efficiently and effectively.
  3. Prepare quotes for replacement parts and enter orders into our ERP system as required.
  4. Work closely with the warehouse team to ensure efficient aftersales service.
  5. Manage all customer warranty part orders within existing warranty policies.

Benefits

  • Competitive salary: £40,000 - £50,000 per annum.
  • 25 days annual leave.
  • Permanent – full-time position.
  • Annual bonus and pension scheme.
  • Hybrid working options.


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