Customer Service Expert

3 weeks ago


Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full time

We are seeking a highly skilled Customer Service Expert to join our team at United Wheels Inc. in Ampthill, Bedfordshire.

The estimated salary for this role is around £32,000 - £42,000 per year, depending on experience.

About the Role:

  • Provide timely and professional responses to all customer enquiries across multiple channels.
  • Answer phone calls from consumers and retailers in a friendly and professional manner.
  • Utilize problem-solving techniques and product training to assist callers with assembly, adjustments, repair, and inquiries.

Requirements:

  • A strong mechanical knowledge with 2-3 years' experience in a similar industry, in-depth bike product knowledge.
  • Excellent customer service skills and excellent communication skills (verbal and written)
  • Ability to work in a fast-paced, high-pressure environment.

Our Offer:

  • Competitive salary (£32,000 - £42,000 per year)
  • Permanent – full time
  • Annual bonus, pension
  • Staff purchase scheme
  • Hybrid working options


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