Rider Service Expert

3 weeks ago


Dunstable, Central Bedfordshire, United Kingdom United Wheels Inc. Full time
Key Responsibilities
  • Provide exceptional customer support through timely and professional responses across multiple channels.
  • Answer phone calls from consumers and retailers in a friendly and approachable manner.
  • Utilize problem-solving techniques and product training to assist callers with assembly, adjustments, repair, and inquiries.
  • Prepare quotes for replacement parts and process orders into our ERP system as required.
  • Collaborate closely with the warehouse team to ensure seamless aftersales service.
  • Work alongside the product team to provide data and feedback where necessary.

As a valued member of our team, you will be responsible for managing customer and consumer warranty part orders, processing online orders and transactions, and assisting with product assembly, adjustments, and repairs.



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